Shipping Policy

The following is matiassoule's customized shipping policy, designed to provide customers with clear and transparent logistics information and ensure a smooth and worry-free shopping experience.

Matiassoule shipping policy
1. Shipping time
All orders will be processed and shipped within 1-3 business days after payment confirmation (excluding weekends and public holidays). During certain promotions, shipping times May be delayed, and the estimated shipping time will be notified on the product page or via email.

2. Shipping methods
We offer a variety of shipping methods to meet different needs, including but not limited to standard express and expedited express. Specific options and fees will be automatically calculated and displayed based on your shipping address during checkout.
For international orders, our partner carriers strive to ensure fast and secure delivery, but please note that international shipments May require additional customs clearance time.

3. Shipping rate calculation
Shipping rates are calculated based on the shipping region, selected shipping method, and package weight/volume. Once you enter your shipping address, the system will automatically calculate and display the shipping rate.
In some cases, such as during free shipping promotions, orders over a certain amount May receive free standard shipping.

4. Shipping area
Matiassoule offers worldwide shipping, but shipping May not be available to certain remote areas or specific countries. Please confirm your address during checkout.
If your address is in an area where direct delivery is not available, we will contact you to find a solution.

5. Tracking and inquiry
After your order is shipped, you will receive an email with a tracking number. This number allows you to track the status of your package in real time on the shipping company's website.
If you have any questions or if you do not receive your expected package, please contact our customer service team for assistance.

6. Special notes
International orders May be subject to import duties and taxes. These charges are beyond our control and are the responsibility of the recipient. We recommend that you check local import regulations in advance.

7. Due to unusual weather conditions or force majeure, shipping times May be extended. We will do our best to minimize the impact on you.